Refund policy

• Duplicate payment. You paid the access fee more than once for the same department.
• Access never delivered. Your payment was received and verified but your archive was not opened, and we could not resolve it.
• Empty archive. No papers had been filed for your department at the time you paid.
• Charged in error. You were charged an amount other than the published access fee.

• You selected the wrong department but the archive was delivered. We will move your access to the correct department instead.
• You have already downloaded papers from the archive.
• The archive does not contain a particular course or academic year you hoped to find.
• Your account was suspended for a deliberate breach of our terms of service.
• You changed your mind after access was delivered.

A rejected payment submission is not a charge by us. If money left your mobile money wallet but the submission was rejected, contact support with the transaction reference and we will trace it and either grant access or return the amount.

1. Email support within 14 days of the payment, from your registered email address.
2. Include the transaction reference, the mobile money number used, the amount and the department selected.
3. We acknowledge every request within two business days.
4. Approved refunds are returned to the original mobile money number within 7 business days.

Send refund requests to support@unipasscoconnect-gh.com or use our contact form and select “Refund request”.